1. What is The Sanu Creation?
The Sanu Creation is a digital marketplace offering high-quality graphic design assets, including vector graphics, illustrations, templates, and textures. We also provide Premium Design Services for custom design needs.
2. How do I purchase products?
Browse our website, select your favorite designs, and proceed to checkout. After payment, you can instantly download your files.
3. What payment methods do you accept?
We accept credit/debit cards, UPI, and other secure payment methods listed at checkout.
4. How do I download my purchased products?
Once your payment is confirmed, you’ll receive an email with download instructions. You can also access your files in the “Downloads” section of your account.
5. Can I modify and use the designs commercially?
Yes! You can modify and use our designs for personal and commercial projects, following our Standard License Agreement.
6. Do you offer custom design services?
Yes! Our Premium Design Services allow you to book custom designs tailored to your needs. After booking, we’ll contact you within 24 hours to discuss your project.
7. How long does a custom design take?
The completion time depends on the complexity of the design. We ensure fast and high-quality delivery, with estimated timelines shared after booking.
8. What file formats will I receive for custom designs?
We provide high-quality formats such as PNG, EPS, AI, and JPG, based on your project needs.
9. Can I request revisions for custom designs?
Yes! We offer up to 3 revisions to ensure your satisfaction. Additional revisions may require extra charges.
10. Do you offer refunds?
Since our products are digital, refunds are only available under specific conditions. Please check our Refund Policy for details.
11. Is my personal information secure?
Absolutely! We follow industry-standard security practices to keep your data safe. Read our Privacy Policy for more information.
12. Can I share or resell the purchased products?
No, reselling, sharing, or redistributing our products in any form is strictly prohibited under our Standard License Agreement. Each purchase is for individual use only.
13. How often do you release new products?
We release new collections every month, bringing fresh and unique designs regularly. Stay updated by subscribing to our newsletter or following us on social media.
14. How can I contact customer support?
For any questions or assistance, email us at business@thesanucreation.com. We’re always happy to help!
📩 Have more questions? Reach out anytime!